VMware Professional Support

Ensure the smooth operation of your IT infrastructure with the leading VMware service provider in Russia.

VMware Professional Support

About the service

ITGLOBAL.COM offers flexible, productive, and secure IaaS infrastructure managed 24/7 by certified specialists (VCP).

The ITGLOBAL.COM team can administer the client’s infrastructure in public, private, and hybrid clouds, as well as on hardware located in a local data center. The client chooses the level of management and access that suits them.

The service is suitable for companies that:

  • Want to reduce their IT infrastructure support budget. By transferring IT infrastructure support functions to ITGLOBAL.COM, the client can focus on developing strategic business areas.
  • Are just starting to build their IT infrastructure. The service allows you to reduce capital and operating costs: the client only pays for maintenance, without investing in the purchase of equipment, payroll, etc.

Take advantage of VMware’s professional support service

  • Access to an automated information system for recording and processing requests.
  • Coordinated escalation of requests in accordance with SLA, 24/7 technical support.
  • Description of a list of steps aimed at resolving the emergency situation until a final solution is developed.
  • Formulated instructions that do not violate licensing policies, confirmed by VMware technical recommendations.
  • Access to a set of software tools and utilities that resolve issues with VMware software.
  • Analysis and assistance in restoring VMware software performance, including in cases of performance degradation.

Verified expertise ITGLOBAL.COM

  • VMware® Cloud™ Verified

    Infrastructure meets VMware requirements

  • VMware® Enterprise Cloud provider

    Authorized VMware provider

  • VMware Certified Professional

    VMware Certified Professionals

Advantages of ITGLOBAL.COM

An international group of companies with 15 years of experience in the field of cloud IT infrastructure.

High availability and fault tolerance thanks to the absence of a single point of failure.

Turnkey solutions based on the accumulated expertise and technologies of the group of companies.

Quick start-up and flexible scalability without capital expenditure.

Professional VMware support from ITGLOBAL.COM means working with one of the most experienced players in the virtualization market and Russia’s first VMware service provider.
Get advice on Managed VMware services

Related solutions