Server Administration

Support services for operating systems, databases, application servers

Server Administration

About Service

We offer server administration — a service that allows you to give up routine infrastructure management to our experts. The service includes full OS support at the platform level, as well as support of a range of databases and application servers.

Application servers

  • Apache
  • NGINX
  • IIS
  • HAProxy

Databases

  • Microsoft SQL
  • MySQL
  • PostgreSQL
  • Redis

Operating systems

  • Windows
  • Linux
  • BSD

Scope of Service:

OS, server and database support

Middleware management

Regular updates

Logs, backups

Setup and reconfiguration

App management

24/7 monitoring

Proactive and reactive incident response.

All updates and system changes are implemented only after they are approved by the customer. The service is provided by certified experts with verified service administration experience.

Icinga network monitoring application is used as the basis platform for customer service monitoring. ServiceNow is used to handle all IT workflows, including troubleshooting.

Find out More About Our IT Management Services

What We Do

Avoid unplanned downtime thanks to timely incident response based on monitoring results or customer requests
Monitor server availability and performance online, keep event logs
Install the latest OS and software updates within the same version (patches, security fixes, etc.)
Follow and stay up to date on using the best configuration practices in the industry
Proactively eliminate threats
Change configuration on demand

How We Work

  1. Free audit of your IT infrastructure
  2. Project scoping, approval of the responsibility matrix and budget
  3. Signing of the contract and SLA
  4. Infrastructure optimization, troubleshooting
  5. 24/7 monitoring and support

Key Benefits

Concentrate on your business instead of being sidetracked by the need to maintain your IT infrastructure
Get access to professional services provided by certified engineers
Reduce your IT budget and put less pressure on your employees
Respond to incidents on time
Update your systems regularly
Enjoy high availability

24/7 Support

We offer full maintenance of servers 24/7:

  • Support
  • Troubleshooting and reconfiguration
  • Building servers from the ground up
  • Setup
  • High quality ensured by SLA
  • Regular updates

Billing

The cost is always individual and depends on the scope of managed services, that is, the type and quantity of operating systems, databases and applications. If required, the initial scope of services can be expanded by adding an additional application server or decreased by removing some services. The most important thing is that the customer clearly understands how much they pay and for what.

For an additional fee

  • We offer reconfiguration at the customer’s request, i.e. major reconfiguration, where a new scheme of component interaction is required, etc.;
  • Migration to another OS, e.g. Windows Server 2012 to Windows Server 2016;
  • Any additional support of IT services billed on an hourly basis, e.g. working with software that is not included in the scope of service.

Our Strengths

24/7 support by experts with deep knowledge of all server operating systems

Quick scaling and optimization of server infrastructure with respect to business requirements

100% compliance with SLA and penalties in case of unplanned downtime

Cheaper server infrastructure maintenance

Cheaper server infrastructure maintenance

More effective key business processes

Request For Proposal

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